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Frequently Asked Questions
Q: Do I pay for my Zipline Adventure Tour online?
A: Yes! Tours can be booked online through our website. You can choose to pay the full amount upfront, or make a 50% deposit. If you choose to make the deposit, the remaining amount is due via credit or debit at check-in.
Q: What does “active zipline” mean?
A: When we say that North Atlantic Ziplines is an “active zipline”, we mean that there is some hiking and rugged terrain involved! You are bussed up to the beginning of the course and will have to walk in to the first platform. The beginning of the course involves quite a few stairs and require the adventurer to have basic physical fitness. While we think the ruggedness and hiking adds to the adventure, we suggest that all adventurers take this into consideration before booking!
Q: Where is North Atlantic Ziplines located?
A: We are located at 32 Main Road, Petty Harbour, Newfoundland, to the left of Petty Harbour Public House. Look for the small orange building with our logo, near the water.
Q: Where can I park?
A: There is a large parking lot in front of our building reserved for zipline guests. If that lot is full, there is public parking as well. Finding parking can be an issue in Petty Harbour, so if you’re coming with a large group, ride sharing is a good option!
Q: Do you operate rain or shine?
A: Yes! We operate rain or shine! Please dress appropriately for the weather as we only cancel tours if the conditions pose safety risks, such as during severe weather events. This ensures both your safety and the best possible adventure experience.
Q: What should I wear/bring?
A: We recommend wearing comfortable clothing suitable for the outdoors, closed-toe shoes, and a light waterproof jacket if rain is expected. Open toed shoes, heels, and sandals are not permitted. Sneakers or hiking boots are recommended. Pants are the most comfortable option. Please make sure you dress for the weather. No backpacks please!
Please bring a small reusable water bottle as we don’t allow single use plastic water bottles on the course.
Q: When should I arrive?
A: Please arrive at least 30 minutes before your scheduled departure time to allow for a smooth check-in process, safety briefing, and gearing up.
Q: Is there a cancellation policy?
A: Yes. If you need to cancel or reschedule your booking, please contact us at least 72 hours before your tour
Q: What is your refund policy?
A: Refunds are offered up to 72 hours before your scheduled tour. Please note that once the tour begins, we are unable to offer refunds. Ziplining is an adventure sport that can be thrilling, and we understand it might be intimidating for some. Our experienced guides are here to support and guide you through the journey. We encourage all participants to consider their comfort level with heights and high speeds before booking.
Q: Are there age restrictions?
A: Yes! All adventurers must be at least 8 years of age. Children 12 and under must be accompanied by an adult. An adult must co-sign the waiver of any individual under the age of 19 prior to the tour.
Q: What are your weight restrictions?
A: Minimum weight – 70lbs/32 kgs Maximum weight – 250lbs/113kgs
These weight restrictions are non-negotiable for safety reasons and, unfortunately, we will have to turn away anyone that falls outside of the weight restrictions.
Q: How long is a Zipline Adventure Tour?
A: A tour lasts approximately 2-3 hours and includes 10 ziplines.
Q: Anything else?
A: Smoking, alcohol, or drug use are not permitted at any point during the tour. Long hair must be tied back in a ponytail.